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Customer Retention in Telecoms: How EE Reduced Churn by 35%

Customer retention in telecoms is tougher than ever. Traditional perks, discounts and complex rewards frustrate more than they engage, while margins keep shrinking. EE and Plusnet prove there is a better way. By embedding brand partnership rewards into customer touchpoints, they cut churn and boosted upgrades, delivering real value without cutting prices.

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Discounting is one of the quickest ways to damage a luxury brand.

Luxury Needs More Than Logo Power

Luxury brands can no longer rely on logo power to drive online sales. With spending down and conversion rates low, shoppers expect value as well as prestige. Discounting risks damaging brand appeal, while well-chosen gifts with purchase can lift conversions, increase order value and build loyalty. When seamlessly integrated and aligned with brand storytelling, this approach gives customers a reason to buy without reducing prices.

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How to maximise CPM

Maximising ROI When CPMs Are Rising

CPMs are rising, margins are tightening, and traditional paid media is delivering less for more. While many brands continue to chase expensive impressions, smarter marketers are shifting strategy. This blog explores how performance-led growth models are outperforming old tactics, with real-world case studies from Shark Germany and EE that show how value-driven strategies can boost both conversions and customer loyalty.

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First visit discounts promise nirvana and deliver damage

Discount pop-ups hurt brand value and train customers to wait for deals. Instead, gift-with-purchase partnerships add value without reducing prices. Brands like Shark and Ninja Kitchen saw major conversion boosts using this strategy. It is a sustainable, high-ROI alternative that protects margins and enhances customer experience.

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Partnerships Genius: Awin

Video: Tyviso x Awin​

Learn how retailers can go beyond customer acquisition by using partnerships to drive loyalty, increase basket completion and raise average order value.

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